How can we help?
Pick a topic to find guides and answers, or send us a message — it lands directly in our team Slack and a real human replies, usually within one business day.
Installation & Setup
Install the Shopify app or headless SDK, enable the web pixel, and get your first events flowing.
Get helpTracking & Events
Which events are captured, how to track custom events, and how user identification works.
Get helpDestinations & Integrations
Connect and configure any of the 26 destinations, from GA4 and Meta to server-side GTM and webhooks.
Get helpBilling & Plans
Plans, pricing, upgrades, and how billing works through the Shopify App Store.
Get helpConsent & Privacy
Cookie banners, Shopify Customer Privacy API, Google Consent Mode, and GDPR or CCPA questions.
Get helpAccount & Troubleshooting
App access issues, debugging with the live event log, and anything that doesn't look right.
Get helpPrefer email? Reach us any time at support@converlay.com